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FAQ

Q: How long does shipping usually take?

Most orders arrive within 15 business days of the shipping date, however, it can take up to 25 business days for orders to arrive.

 

Q: Can I track my order?

At this time we do not have a system in place to track orders. We are working to have this for future orders, your understanding is appreciated.

 

Q: What is your 60 day money back guarantee?

Our 60 day money back guarantee protects you for an entire 60 days from the day you receive your items! This means you can return them for a refund or replacement. This also applies if the product breaks so just get in touch and we will sort something out for you!

 

Q: What is your refund policy?

If we have shipped you the wrong item or an item hasn’t arrived within 60 business days from the day it shipped then we will refund or replace your order upon request.Please contact us at : info@petmadnezz.com.

 

Q: What is your return policy?

If you receive an item and it doesn’t fit, you changed your mind or you simply don’t like it then you can contact us at info@petmadnezz.com and we will process a return for you. Unfortunately we do not provide a shipping label if you decide that you do not want the order after you have received it but please feel free to contact us and we might be able to sort something out for you!

 

Q: I only received one item, where is the rest of my order?

There is nothing to worry about, the rest of your order is on the way! We ship every item individually so that even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.

 

Q: I entered the wrong address, how can I get this fixed?

Send us an email to info@petmadnezz.com ASAP so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Additionally please scroll down for how to contact us on demand.

 

Q: I don’t want my order, how do I cancel it?

Just like if you were to enter the wrong address for your order please send an email ASAP to info@petmadnezz.com so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.

 

Q: I want to change something in my order, how can I do this?

Just send an email ASAP to info@petmadnezz.com  so we can change your order for you. Please make the subject of the email [CHANGE] so that we can spot the enquiry and prioritize it. Additionally please scroll down for how to contact us on demand.

 

Q: My order status is completed but I don’t have my order?

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

 

Q: How does Petmadnezz process payments?

Our pricing is based on the USD, U.S. Dollar. All payments and private financial details such as credit card numbers are dealt directly by our payment processors to ensure your privacy. Please note when paying by Credit and Debit Card you may receive an international transaction fee from your bank if you are not ordering from Canada, to avoid this simply pay for your order using PayPal.

 

Q: How do I get help right NOW?

To contact us right now for immediate assistance please  contact us via email with all your order details at info@petmadnezz.com as fast as possible so that we can attend to your issue in a timely manner.

 

Q: Will Christmas affect shipping times?

Due to the high amount of shipments that are sent and delivered in this season, orders can be expected to arrive up to 10 business days later than expected. This means that all orders made in November and December can take up to 35 business days to arrive. This also has an effect on our refund policy, if orders do not arrive within 45 business days since the shipping date then please enquire for a refund or replacement.

 


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